Shipping Policy

Shipping Policy

At this time we are only able to ship to customers in the continental United States of America. For international shipments please contact [email protected].

Shipment processing time

Overnight orders placed before 1:00pm Pacific Time, Monday through Friday, will ship within 24 hours.

Orders are shipped within 72 hours of receipt Monday through Friday, excluding holidays. Any delays will be communicated to you via e-mail or telephone, so please ensure that you provide us with a valid e-mail address and telephone number.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. FedEx is our carrier of choice for most shipments. If your order requires freight delivery, our Customer Service team will contact you to arrange logistics.

Delivery delays can occasionally occur due to weather, holidays, or unforeseen circumstances and are solely controlled by the carrier.

Shipment to P.O. boxes or APO/FPO addresses

We are unable to ship to P.O. boxes or APO/FPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

The Company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Inspection of Your Package and Risk of Loss

Please thoroughly inspect your package before discarding packaging materials. All damages or defects must be reported to the Company within 3 calendar days from receipt of your shipment.

All orders are shipped with signature confirmation, please ensure an adult is present at the delivery address to sign for the package. The carrier may re-attempt delivery, please contact the carrier to make alternate receiving arrangements. In the event the delivery is accepted with signature and/or the delivery address is altered, the Company is unable to re-ship your order.

Returns Policy

Our ​Return & Exchange Policy​ provides detailed information about options and procedures for returning your order.

Thank you for visiting and shopping at tviagel.com.​ Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Tviagel.com ships to addresses within the U.S., and U.S. Territories.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Tviagel.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Tviagel.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We currently do not ship outside the U.S.

Returns Policy

Our ​Return & Refund Policy​ provides detailed information about options and procedures for returning your order.